• Contact Us

    Catholic Education Melbourne is committed to an effective feedback, enquiries and complaints handling mechanism. We welcome your feedback whether it’s a compliment, suggestion, question or complaint. Feedback is a valuable source of information that helps us improve the quality of our service.  

    • Phone

       
    Head Office in East Melbourne    9267 0228
    Eastern Regional Office  9427 6400
    Northern Regional Office  8387 3200
    Southern Regional Office  8301 7400
    Western Regional Office  8412 2400
    • Hours

       

    Monday–Thursday, 9 am – 5 pm; Friday, 9.00 am to 4.30 pm.
    Provide feedback, share your suggestions or register a compliment using our Publications email address. Email the Webmaster to provide feedback about the CEM website.  

     

    • Complaints

       

    Catholic Education Melbourne takes complaints about our services seriously and aims to resolve them quickly and fairly. Read more about our resolution process in the CEM Complaints Policy.
    Register a complaint about Catholic Education Melbourne, a Catholic school or Catholic school personnel using our feedback form.

    General Health Services
    If you remain dissatisfied with our response to general health services offered (i.e. speech pathologists, psychologists, counsellors, dieticians etc.), you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

    To lodge a complaint with the HCC:  

    • Fill out a complaint form online at https://hcc.vic.gov.au/ OR
    • Phone 1300 582 113 between 9 am – 5 pm, Monday to Friday to discuss your complaint.

     

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